Terms & Conditions

  • Booking and Payment

    • All courses must be booked and paid for in full prior to attendance.

    Refunds or Cancellations

    • Drop-in workshops are non-refundable; however, you are welcome to transfer your booking to another guest if needed.

    • Please note that drop-in sessions are subject to limited availability and cannot be rescheduled once booked.

    • If the tutor is unable to run the course, a full refund will be issued.

  • Short Courses

    • Short courses must be booked and paid in full.

    • Due to limited space, we are unable to offer full refunds for cancellations. However, we understand that circumstances may arise. Refunds for cancellations will be issued as follows:

      • Cancellations made up to 3 weeks before the class will receive an 80% refund (after a 10% admin fee).

      • Cancellations made 2 weeks before the class will receive a 40% refund (after a 10% admin fee).

      • Cancellations made within 2 weeks of the class will not be refunded.

    • If you cannot attend, you may transfer your booking to another name. No refunds will be issued for missed classes.

    • Transfers between different classes are not permitted.

    • Should the tutor be unable to conduct a session, a catch-up session will be arranged with the group.

    • If the tutor cancels the course, a full refund will be issued.

    Absence During Courses

    • Rescheduling of sessions is not applicable due to small class sizes.

  • 1. Firing and Glazing

    • All pottery pieces created during classes at The Mud House will be fired and glazed by our instructors. This process typically takes 2-3 weeks after your class for completion.

    • Students will be notified via email when their finished pieces are ready for collection.

    2. Collection of Finished Pieces

    • Finished pottery pieces must be collected from The Mud House within 30 days of notification. After this period, we reserve the right to reallocate uncollected pieces.

    • If you are unable to collect your pieces within the specified timeframe, please contact us to discuss alternative arrangements.

    3. Damage During the Firing Process

    • While we take great care in the firing and glazing processes, The Mud House cannot be held responsible for any minor imperfections or changes in your pieces that may occur during firing.

    • If any pieces are damaged beyond repair during the firing process, we will inform you promptly and offer a refund or replacement at our discretion.

    4. Shipping of Finished Pieces

    • If you are unable to collect your finished pieces in person, we can arrange to ship them to your specified address at your expense.

    • Shipping costs will be calculated based on the weight and dimensions of your pieces. You will be informed of the total shipping cost before dispatch.

    5. Care Instructions for Your Finished Pieces

    • All finished pieces are intended for use unless otherwise specified. However, due to their handmade nature, we recommend hand washing whenever possible.

    • Although our functional ware is generally microwave- and dishwasher-safe, prolonged exposure to extreme temperatures or harsh conditions may affect the longevity of your pottery.

    6. Acceptance of Terms

    • By participating in pottery classes at The Mud House and creating your pottery pieces, you acknowledge and accept these terms and conditions regarding the handling and care of your finished work.

  • Shipping

    • Shipping is currently handled via Royal Mail or UPS. Other providers can be arranged upon customer request, which may be more cost-effective for larger orders.

    • For wholesale orders within a two-hour drive, I may deliver personally, although shipping charges will still apply.

    Packaging

    • Please reuse as much of the packaging as possible. We prioritize using recyclable materials whenever feasible.

    Product Use

    • All functional ware is microwave- and dishwasher-safe; however, because they are handmade, they require more care than mass-produced ceramics.

    • We recommend washing by hand whenever possible. It’s best to wash pots quickly after use and avoid leaving liquids in them for extended periods. While they can be used in the microwave or dishwasher, hand washing is the optimal care method.

    Variations

    • Each piece from The Mud House is handmade, leading to minor variations in size, shape, and color, which are common in handcrafted products.

    • While every effort is made to ensure that items in a set match closely, perfect matches cannot be guaranteed with items you may already own.

    • Images of products may vary based on the quantity available for a specific item. However, pieces listed without quantity options should match the images exactly.

    Warranty

    • The Mud House warrants its products against manufacturing defects. We reserve the right to examine any pieces that may have been damaged due to such defects and to determine if the damage was caused by manufacturing flaws.

    • While we take every precaution to ensure that our pottery is defect-free upon leaving the shop, we cannot assume liability for damages incurred after sale (except for breakage during shipping – see below).

    Breakage During Shipping

    • Please check your merchandise immediately upon receipt.

    • If you find any damage, follow the instructions provided with your shipment, which may differ based on the carrier.